A European vision for Passengers:Communication on Passenger Rights in all transport modes
The Communication aims at helping:
- carriers towards a more coherent and effective application of EU law;
- national authorities towards a harmonised enforcement of passenger protection across all modes;
- passengers towards a better understanding of what they can legitimately expect (and what they cannot) as minimum quality service when travelling.
It summarises the rights and principles which apply to all modes of transport in the EU. Passenger rights are based on three cornerstones: non-discrimination; accurate, timely and accessible information; immediate and proportionate assistance. The 18 page document looks at how these rights are implemented through EU policy.
Read the communication here: http://ec.europa.eu/transport/passengers/doc/comm-2011-898-european-vision-passengers_en.pdf